These terms apply when you use the Zavi Foods website to create an account or place an order. By using the website, you agree to them. If you don’t agree, please don’t use the website.
1. Your account
- You need an account, registered to your mobile number, to place an order. Please give accurate details so we can reach you and deliver.
- Keep your password private. You’re responsible for orders placed from your account.
- We may suspend accounts that are used for fake orders or to misuse the website.
2. Placing an order
- Menu items, prices and availability can change, and an item may occasionally be unavailable. The prices shown when you place your order are the ones that apply.
- The minimum order is Rs. 499 (items only, before delivery).
- Your order is placed when you see the order confirmation. We may call or message you, including on WhatsApp, to confirm it.
- We can decline or cancel an order, for example if an item is unavailable, the address can’t be reached, or we can’t contact you. If that happens, we’ll let you know.
3. Delivery
- We deliver to the address and map pin you choose, so please place the pin on your door and add a landmark if it helps.
- The delivery fee depends on the driving distance from our kitchen to your pin (Rs. 199 up to 2.5 km, Rs. 250 up to 5 km, Rs. 299 up to 7 km, Rs. 350 up to 10 km), with discounts on bigger orders. The exact fee is shown at checkout before you order.
- If your pin is outside our usual delivery area, we’ll tell you at checkout; an additional delivery charge may apply.
- Delivery times are estimates and can be affected by traffic, weather and demand.
4. Payment
You pay the order total shown at checkout (items plus delivery) when your order is delivered, unless we agree another method with you.
5. Changes and cancellations
If you need to change or cancel an order, contact us as soon as possible. Once we’ve started preparing your food, we may not be able to change or cancel it. If something is wrong with your order, tell us when it arrives and we’ll work with you to put it right.
6. Food and allergies
Our food is prepared in a kitchen that handles common allergens. If you have an allergy, please add it to your order notes and contact us before ordering; we can’t guarantee any item is completely free of an allergen.
7. Using the website
Please don’t misuse the website, for example by placing fake orders, trying to access other people’s accounts, or interfering with how it works. The website’s content, logo and photos belong to Zavi Foods.
8. Liability
We take care to prepare and deliver your order properly. To the extent the law allows, we aren’t responsible for delays or losses caused by events outside our control, and our responsibility for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under the law.
9. Privacy
How we handle your information is explained in our Privacy Policy.
10. Changes to these terms
We may update these terms from time to time. The version on this page when you place an order applies to that order.
11. Governing law
These terms are governed by the laws of Pakistan.
12. Contact us
Contact Zavi Foods at hello@zavifoods.pk or +92 311 0044825, Zavi Foods, G7, Islamabad, Pakistan, or use our contact form.